IT Help Desk Technician

$45,000 - $50,000/Yr

Winmark - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

We have great opportunities for a customer-focused IT Help Desk Technician (IT Support Center Technician) to join our talented team. Support Center Technicians are key in diagnosing and resolving software and hardware issues or questions related to our franchisees' use of the Company's proprietary and third-party software. You will be an integral part of a collaborative team that provides comprehensive franchisee support. Winmark Corporation is a premier, nationally recognized franchisor of over 1300 resale retail stores in North America, including Once Upon A Child, Plato's Closet, Play It Again Sports, Music Go Round and Style Encore.

Requirements

• 2 - 4 years of computer-related support and/or education, with A+ and/or Network+ certification preferred
• Must possess knowledge of PCs and operating systems including troubleshooting capabilities and networking experience
• Point-of-Sale hardware experience a plus
• Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills
• Strong organizational and time management skills, with the ability to prioritize multiple cases and projects
• Ability to build strong relationships in a collaborative, team environment
• Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees
• Must be available to work some nights, weekends, and holidays (rotated across staff)

Benefits

• Low premium, low deductible health plan
• Dental insurance
• Company-paid life and short-term disability insurance
• Generous paid time off
• Profit sharing
• 401(k) retirement plan
• Career pathing and development opportunities
• Promote from within