IT Help Desk Technician

Mach Industries - Huntington Beach, CA

Full-time - Entry Level

Huntington Beach, CA

Machinery Manufacturing

About the position

The IT Help Desk Technician at Mach Industries is responsible for providing technical support to employees, ensuring the smooth operation of IT systems and services. This role serves as the first point of contact for technical assistance, handling a variety of IT support requests ranging from basic troubleshooting to more complex technical issues. The technician will play a critical role in maintaining the efficiency of IT infrastructure within the organization.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance with their IT equipment.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment.
• Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access.
• Manage user accounts and permissions in systems such as Active Directory, Google Suite, and other enterprise platforms.
• Install, configure, and update software applications on workstations and resolve software-related issues.
• Provide support for peripheral devices such as printers, scanners, and monitors.
• Assist in maintaining IT documentation, including user guides, technical procedures, and asset inventories.
• Escalate complex or unresolved issues to senior level IT support personnel when necessary.
• Train users on the best practices for utilizing IT systems and resolving basic issues independently.
• Collaborate with other IT team members to ensure the smooth operation of all IT infrastructure.

Requirements

• 3+ years of experience in IT support or help desk roles.
• Proficiency with Windows, macOS, and Linux operating systems.
• Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting.
• Familiarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers).
• Understanding of basic network concepts (IP addresses, subnets, DNS, DHCP).
• Experience with help desk ticketing systems (e.g., Zendesk, Jira, ServiceNow).
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.
• Customer-service oriented with the ability to handle requests professionally and efficiently.

Nice-to-haves

• Associate's degree in IT, Computer Science, or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.

Benefits

• Health insurance
• Retirement plan
• Opportunities for professional development