City Of Newberg Oregon - Newberg, OR
posted 3 months ago
The City of Newberg, Oregon, is seeking a dedicated IT Help Desk Technician to join our team of five IT professionals. This full-time position is essential for supporting the technology needs of city employees and ensuring smooth operations during Council meetings and city committees. The role requires in-person support, as remote work is not an option. The technician will be expected to be available every two weeks for Council meetings, which typically occur at 6 p.m., to address any technical difficulties that may arise. In this position, the IT Help Desk Technician will perform routine maintenance, repair, and upkeep of software, computers, and computer-based equipment across the city. The technician will provide support to staff in the use of computers and related hardware and software, ensuring that all employees have the necessary tools to perform their jobs effectively. The role involves answering support calls, triaging helpdesk tickets, and resolving or escalating issues as appropriate. Additionally, the technician will assist with onboarding new users, including setting up accounts, equipment, and providing initial training. The technician will troubleshoot and diagnose network, hardware, and software problems, working collaboratively with other IT staff to resolve issues. Responsibilities also include installing and formatting new computers, installing software on Windows platforms, scanning for and cleaning machines of viruses, and maintaining network hardware. The technician will keep a daily log of services provided and assist with building, testing, and installing physical and virtual servers. Establishing and maintaining effective working relationships with employees, vendors, and public officials is crucial for success in this role. The technician will also stay updated on new technologies and compatibility issues related to networks, software, and hardware.