IT Help Desk Technician

$50,000 - $75,000/Yr

ATECHSO - Managed IT Company - Glendale, CA

Full-time - Entry Level

Glendale, CA

About the position

The IT Help Desk Technician at ATECHSO is responsible for providing exceptional managed IT services to small businesses. This role involves troubleshooting and resolving technical issues both on-site and remotely, ensuring compliance with various regulations, and maintaining high standards of service delivery. The technician will work closely with clients to install and configure hardware and software, while also adhering to company protocols and service level agreements (SLAs).

Responsibilities

• Troubleshoot & resolve support tickets (on client site and/or remotely from NOC center)
• Install workstations and other equipment like printers, servers, switches, firewalls, and phone systems
• Troubleshoot workstations and other equipment like printers, servers, switches, firewalls, and phone systems
• Install desktop & server operating systems and programs
• Install and run network cables, patch panels, and keystones
• Comply with company SLAs
• Prepare & configure new hardware/software
• Set up & onboard new clients
• Keep on top of applicable training courses
• Set up & configure servers, switches, firewalls, and phone systems

Requirements

• 2+ years of experience troubleshooting Windows 11, 10, 8, 7
• 2+ years of experience troubleshooting printer issues
• 2+ years of experience using and troubleshooting Microsoft Office products
• Ability to multitask or track multiple issues at the same time

Nice-to-haves

• Bachelor's degree in Computer Science or Information Technology
• Remote troubleshooting of systems with CLI
• Ability to work with limited supervision
• Root cause analysis

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance