IT Help Desk Technician

$39,520 - $39,520/Yr

Koorsen Fire And Security - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Repair and Maintenance

About the position

The IT Help Desk Technician at Koorsen Fire & Security Inc. is responsible for providing first and second-tier support to end users, ensuring operational efficiency, and maintaining service levels aligned with ITIL standards. This role is crucial in supporting the company's commitment to excellence in the fire and security industry, offering a career path with opportunities for advancement and continuous learning.

Responsibilities

• Provide 1st and 2nd tier support to end users.
• Process moves, additions, and changes to the environment.
• Maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.
• Provide administrative and clerical support to branch personnel.
• Answer and route phone calls effectively.
• Interact with vendors and co-workers in a professional manner.
• Demonstrate an understanding of and follow all safety regulations and practices.
• Follow all Koorsen policies, procedures, and core values.
• Perform any other duties deemed appropriate by management.

Requirements

• Understanding of networks and equipment connected to it.
• Pass drug and background screenings.
• Strong written and verbal communication skills.
• Able to achieve required vendor certifications.
• Proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint.

Benefits

• Paid holidays
• 401(k)
• Tuition reimbursement
• Paid time off
• Opportunities for advancement
• Life insurance