IT Help Desk Technician

Healthsource Of Ohio - Loveland, OH

Full-time

Loveland, OH

Ambulatory Health Care Services

About the position

HealthSource of Ohio is seeking to hire an IT Help Desk Technician who is passionate about providing quality healthcare to our patients and communities. This role is essential in ensuring that our IT systems run smoothly and efficiently, allowing our healthcare professionals to focus on delivering excellent care. The ideal candidate will be a friendly, accessible, and credible individual who can effectively manage and resolve IT help desk support requests from all users within the HSO organization. This includes handling requests via calls, emails, chats, tickets, and walk-ups, ensuring that all issues are addressed promptly and effectively. The IT Help Desk Technician will be responsible for troubleshooting and resolving user issues, coordinating with both internal teams and external vendors when necessary. It is crucial for the technician to track all issues, communications, and resolutions in the HSO Ticketing System, creating documentation for common issues to streamline future support. The technician will also work closely with the IT team to escalate advanced user or system issues and assist in various IT projects as needed. As part of the role, the technician will participate in an on-call rotation, providing after-hours support for urgent issues. Continuous learning and understanding of the HSO IT environment are vital, as the technician will need to adapt to changes and create solutions to common problems. The position requires regular local travel to all HealthSource locations, which span several counties in Ohio, including Hamilton, Clermont, Brown, Adams, Highland, Warren, Clinton, and Fayette.

Responsibilities

• Manage and resolve IT Help desk support requests (including calls, emails, chats, tickets, and walk-ups) for all users within the HSO organization
• Effectively and efficiently communicate, troubleshoot, and resolve user issues, coordinating internal and external (vendor) resources when necessary
• Track all issues, communications, and resolutions in the HSO Ticketing System
• Create documentation for common issues
• Work with IT team for escalation of advanced user or system issues
• Assist IT department in other projects as necessary
• Be part of an on-call rotation providing after-hours support as needed for urgent issues
• Continually learn and understand the HSO IT environment
• Other duties as assigned

Requirements

• Experience relevant to the functions of this job is required
• Bachelor's Degree in Information Technology or Computer Science and/or relevant certifications
• Strong attention to detail, follow-through, and thorough work
• Ability to multi-task, meet deadlines, and prioritize workload
• Must learn quickly, adapt to change, and create solutions to common problems
• Understand the basics of HIPAA and information security
• Willingness to work on-call and off-hours as needed
• Regular local travel to all HealthSource locations is required