IT Help Desk Technician

$45,000 - $65,000/Yr

Collins & Collins - Carlsbad, CA

Full-time - Entry Level

Remote - Carlsbad, CA

Motor Vehicle and Parts Dealers

About the position

Collins + Collins LLP is seeking an IT Help Desk Technician/Office Services Clerk to provide first-level desktop and technical support for local and remote users. This role involves maintaining and securing the firm's servers and infrastructure, managing user accounts, troubleshooting networking configurations, and assisting with various IT projects. The position offers a hybrid work environment with the flexibility to work from home on Fridays.

Responsibilities

• Provide first level desktop and technical support for local and remote users.
• Maintain and secure the Firm's servers and infrastructure.
• Manage user accounts setup and configuration (AD, Exchange).
• Troubleshoot networking configurations (WAN, LAN).
• Set up and troubleshoot hardware.
• Assist with e-discovery projects, document production, and disc copies.
• Monitor and maintain network security, firewalls, and antivirus systems.
• Provide user training.
• Assist with video conference setup.
• Handle IT and Network emergencies as needed.
• Scan daily physical mail into our system.
• Order office supplies as necessary.
• Work with the Office Managing Partner on projects.

Requirements

• In-depth experience with managing Microsoft 365.
• Minimum of 1+ years of relevant experience or a completed computer degree.
• Familiarity with operating systems (Windows, iOS, and Android).
• Experience with Virtual Machines (Windows 365, VMware, Hyper-V, ESX).
• Strong communication and interpersonal skills.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Work from home
• Vision insurance
• 401(k) matching
• Life insurance