Minerva Defense - Huntsville, AL
posted 4 months ago
Minerva Defense, Inc is seeking a skilled Help Desk Analyst to join our team in Huntsville, AL. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations within our customer IT environment. This role requires a solid understanding of Department of Defense (DoD) policies and directives, as well as industry standards and best practices. The Help Desk Analyst will work onsite at a Department of Defense facility, responding to user inquiries and troubleshooting technical issues promptly and effectively. The responsibilities include providing desktop support for hardware and software issues, analyzing and resolving network and system problems, and assisting in the installation, configuration, and maintenance of IT equipment. The candidate will utilize IT service management tools like Remedy or SCCM for ticketing and tracking, and will collaborate with the IT team to improve systems and processes. Continual professional development is encouraged, with an emphasis on identifying new skills and certification requirements needed to enhance performance. This position offers a unique opportunity to contribute your technical expertise and problem-solving skills in a dynamic and supportive work environment. Minerva Defense, Inc is committed to building a fantastic company that rewards employees for their performance, and we provide a modern office setting with food provided and growth opportunities.