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IT Help Desk Technician
Spectrum Technologies - El Paso, TX
posted about 2 months ago
About the position
Spectrum Technologies is seeking an IT Help Desk Technician to join their expanding team in El Paso, TX. The role focuses on providing exceptional customer service while diagnosing and resolving technical issues related to computers and networks. The ideal candidate will be proactive, process-driven, and possess a solid understanding of Microsoft operating systems and networking principles. This position offers a competitive salary and opportunities for professional development within a supportive work environment.
Responsibilities
- Handle multiple support tickets and track tasks to completion.
- Provide excellent customer service to end users.
- Diagnose and repair computer and network issues.
- Collaborate with other technicians and engineers for escalations and projects.
- Troubleshoot system and network-wide issues.
Requirements
- Great customer service skills.
- Process-driven approach to problem-solving.
- Basic to good understanding of Microsoft desktop and server operating systems.
- Good understanding of Microsoft Active Directory.
- Ability to diagnose networking failures and provide remediation.
- Experience troubleshooting system and network-wide issues.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
