IT Help Desk Technician

Charter Oak Health Center • Hartford, CT

332d • $26 - $34

About The Position

Charter Oak Health Center is currently seeking a proactive and customer-oriented IT Help Desk Technician to join our dynamic IT team. The ideal candidate will be responsible for providing first-level technical support to our employees, troubleshooting hardware and software issues, and assisting with general IT-related inquiries.

Requirements

• 1-2 years of experience as an IT Help Desk Technician or similar role
• Basic understanding of IT systems, hardware, and software (Windows, macOS, Microsoft Office Suite)
• High school diploma or equivalent required; Associate degree in information technology or a related field preferred.

Responsibilities

• Provide first-level technical support to employees
• Troubleshoot hardware and software issues
• Assist with general IT-related inquiries
• Maintain accurate records of all support requests and resolutions
• Escalate complex issues to the appropriate IT personnel
• Install and configure software and hardware
• Ensure all IT equipment is properly maintained and updated
• Keep up to date with the latest technology trends and advancements

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage
• Generous Paid Time Off (PTO): PTO, Personal, and eleven paid holidays
• Retirement Plans: 403 B plan with company vesting
• HRSA and Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED