IT Help Desk Technician
$25 - $33/Yr
Southeast Alaska Regional Health Consortium - Juneau, AK
posted 4 days ago
Full-time - Entry Level
Juneau, AK
Religious, Grantmaking, Civic, Professional, and Similar Organizations
About the position
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Responsibilities
- Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system. Delegate tickets appropriately.
- Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases.
- Administration of new users, grant access to the SEARHC network and applications as needed.
- Develop and maintain internal documentation to improve departmental efficiency.
- Assist with system Administration activities.
- Provide user education on how to use MS applications, email and calendars.
- Support security awareness initiatives.
- Support and promote the mission and values of SEARHC.
- Perform other duties as assigned.
Requirements
- High school diploma/GED.
- Complete HDI Support Center Analyst course or the equivalent within 6 months of hire date.
- Minimum 2 years' experience working with computer applications, basic internal hardware and providing customer support.
Nice-to-haves
- Excellent listening skills.
- Excellent customer service skills, a lot of work is done over the telephone.
- Problem solving skills.
Benefits
- Retirement
- Paid time off
- Paid parental leave
- Health benefits
- Dental benefits
- Vision benefits
- Life insurance
- Long and short-term disability
