IT Help Desk Technician

$50,000 - $51,000/Yr

Xylem - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

Computer and Electronic Product Manufacturing

About the position

The Helpdesk Technician at Yakshna Solutions, Inc. (YSI) is responsible for providing second-tier technical support to end users, troubleshooting and resolving incidents across various enterprise services and applications. This role requires a strong background in help desk support, with a focus on maintaining high levels of technical skill and customer service. The technician will work under general supervision and may escalate complex issues to senior staff.

Responsibilities

• Provide help desk support and troubleshoot incidents across multiple Enterprise Services and application teams.
• Receive, analyze, and resolve all incidents reported by end users.
• Simulate or recreate user problems to identify and resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and high level of technical skill in the field of expertise.
• Escalate complex problems to Senior Level support.

Requirements

• 5+ years of experience in help desk support.
• Associate or bachelor's degree or equivalent experience.
• IAT Level I Certification required.
• CompTIA Security+ certification preferred.
• Secret Clearance required.

Nice-to-haves

• Experience with PC, server, and mainframe applications and hardware.
• Ability to interact with network services and software systems engineering.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Life insurance
• Disability insurance
• Professional development assistance