Labor Rocket Iiposted 6 months ago
$47,840 - $47,840/Yr
Full-time • Entry Level
Detroit, MI
Administrative and Support Services
About the position
The IT Help Desk Technician will provide escalated support for customers in the Downriver Metro Detroit area, ensuring issue resolution in a fast-paced environment. This hybrid role involves working two days remotely and three days in the office, requiring strong problem-solving skills and attention to detail.
Responsibilities
- Provide mobile support for a range of platforms, including smartphones and tablets.
- Deliver audiovisual (AV) support, managing devices like projectors, Apple TVs, and televisions.
- Configure and maintain printers, scanners, and other peripheral devices.
- Partner with internal teams and external contacts to diagnose and resolve technical issues.
- Oversee daily ticket management, ensuring timely solutions or appropriate escalation.
- Identify and drive ongoing improvements to streamline support workflows.
Requirements
- Minimum of 1 year experience in an IT Support role.
- Familiarity with TCP/IP networking and associated services (such as DNS, SMTP, DHCP) is a plus.
- Preferred knowledge in Active Directory principles and administration.
- Foundational understanding of Microsoft Office 365 and the Office suite.
- Basic knowledge of OneDrive and SharePoint Online.
- Hands-on experience with analytical tools.
Benefits
- Weekly pay
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
