IT Help Desk Technician

Berkshire Hathaway - Irving, TX

Full-time - Entry Level

Irving, TX

51-100 employees

Insurance Carriers and Related Activities

About the position

The IT Help Desk Technician at Berkshire Hathaway Automotive is responsible for providing quality technical support and customer service to all customers within the organization. This full-time, in-office role is based at the company's headquarters in Irving, Texas, and involves assisting users with technical issues related to Windows environments, applications, and hardware. The position requires effective communication and problem-solving skills to ensure customer satisfaction and operational efficiency.

Responsibilities

• Provides technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, security issues, desktop hardware/software, server hardware/software, and production equipment related issues.
• Provides Application How To Support for popular PC applications such as Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, and Internet Browsers.
• Create/remove logon credentials from various in-house systems including Microsoft Active Directory, Cisco Call Manager, and Third Party Systems.
• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives.
• Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.
• Set up and install peripherals including phones, PCs, printers, laptops, and monitors.
• Assist with physical PC workstation moves.
• Perform other duties and projects as assigned.

Requirements

• High school diploma or GED
• Possess a valid driver's license in state of residence and must pass Motor Vehicle Records check
• A passion for helping non-technical end-users
• A strong willingness to learn, improve and take feedback from the team
• Excellent verbal and written communication skills
• Excellent time management and multitasking skills
• Attention to detail and quality of work
• Self-motivated/self-starter with the ability to work well with others and/or alone

Nice-to-haves

• Troubleshooting knowledge of Microsoft Windows 10
• Knowledge of basic hardware such as laptops, desktop computers, printers, etc.
• Knowledge of Active Directory (users, groups, password resets and computer objects)
• Basic understanding of Anti-Virus, Anti-Spam, and Anti-Malware/spyware solutions
• Ability to configure network printers
• Email Administration (MS Outlook)
• Very basic understanding of routers/switches and wireless access points.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid training