Kfi Engineers, PC - Cincinnati, OH
posted 3 months ago
The IT Help Desk Technician at KFI Engineers plays a crucial role in providing technical support and expertise to both end users and management. This position is primarily focused on assisting users with various PC-related issues, including troubleshooting software and hardware problems, managing VPN connectivity, and supporting the Microsoft Office suite. The technician will work closely with project teams and clients to ensure that all technical needs are met efficiently and effectively. The role requires a proactive approach to problem-solving and a commitment to delivering high-quality support to enhance user experience. In addition to direct user support, the IT Help Desk Technician will be responsible for imaging computers, installing software, and managing asset tagging and inventory activities. This position demands a strong understanding of computer technology and systems, as well as the ability to communicate technical information clearly to non-technical users. The technician will also be expected to represent KFI Engineers professionally, adhering to company policies and procedures while fostering a collaborative work environment. KFI Engineers is dedicated to providing opportunities for career growth and development, including mentorship programs and continued education. The company values a culture of collaboration and innovation, making it an ideal place for individuals looking to advance their careers in IT support.