Gothic Landscape - Phoenix, AZ
posted 6 months ago
Are you our next great Help Desk Technician? The ideal Help Desk Technician will be responsible for providing excellent day-to-day technical support to our internal customers while maintaining a positive solution-focused mindset. The candidate will be responsible for installing applications, configuring computers, setting up mobile devices, troubleshooting Windows OS and other relevant technology suites. The candidate will demonstrate excellent communication skills and will take ownership of all assigned tasks and issues. Highlights of what our Help Desk Technician will do include exhibiting excellent communication and interpersonal skills, demonstrating the ability to resolve difficult technical issues with limited information, and providing help desk support to resolve problems to the end user's satisfaction. The technician will maintain and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices. They will monitor, respond, and resolve incidents in our Zendesk Ticketing system while ensuring SLA performance metrics are met. A strong understanding of Windows 10/11 operating systems is essential, along with limited experience in identifying phishing emails and malware using various cybersecurity tools. The technician will also need a solid understanding of Active Directory, Exchange, and File Administration, and should be comfortable replacing hard drives, memory, and other computer components. Responsibilities will include onboarding and offboarding users, maintaining an inventory of all equipment, software, and software licenses, and performing timely workstation hardware and software upgrades as required. The ability to work independently with limited oversight is crucial, as well as providing support for multiple locations, which may include remote site visits and overnight stays. Some night and weekend support, as well as out-of-state travel, may be required.