IT Help Desk Technician

$20,800 - $20,800/Yr

University of South Carolina

Part-time - Entry Level

Educational Services

About the position

The IT Desk Technician position at USC Upstate is a part-time role within the Division of Information Technology (DoIT). Desk Technicians play a crucial role in assisting students and employees with their technological needs, providing support through various channels including phone, in-person, remote sessions, and email. This position is designed to accommodate students' class schedules while offering valuable experience in IT support.

Responsibilities

• Assist students and employees with technological issues.
• Troubleshoot problems over the phone, in-person, and through remote support.
• Provide support via email for various IT-related inquiries.

Requirements

• Familiarity with Microsoft and Apple operating systems.
• Knowledge of Android and iOS smartphone operating systems.
• Experience with software such as Microsoft Office 365 and Adobe products.
• Basic understanding of computer hardware and functionality.
• Good communication skills and professionalism.
• Basic problem-solving skills.
• Punctuality and reliability.

Nice-to-haves

• Any level of customer service experience.
• Previous IT experience.

Benefits

• Flexible work schedule around class hours.
• Valuable experience in IT support.