IT Help Desk Technician

$31,200 - $41,600/Yr

Computype It Solutions - Belleville, IL

Full-time - Entry Level

Remote - Belleville, IL

About the position

The IT Help Desk Technician at CompuType IT Solutions is an entry-level position focused on providing technical support to end users. The role primarily involves resolving IT issues through remote sessions and phone support, with limited on-site support. The company values individuals with a strong technical aptitude and a willingness to learn, offering a supportive work environment with opportunities for advancement.

Responsibilities

• Provide end user support via remote sessions and phone support.
• Troubleshoot software and hardware issues for clients.
• Assist with IT support tasks related to Windows and Microsoft Office.
• Support computer networking and Active Directory issues.
• Document and track support requests and resolutions.

Requirements

• Basic knowledge of software troubleshooting.
• Familiarity with Windows operating systems.
• Experience with Microsoft Office applications.
• Understanding of IT support principles.
• Knowledge of computer networking and Active Directory.

Nice-to-haves

• Strong people skills and communication abilities.
• Willingness to learn and adapt to new technologies.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Work from home
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance