ManpowerGroup - Lafayette, IN
posted 3 months ago
The IT Help Desk Tier 2 Analyst position at ManpowerGroup involves providing essential user support and customer service within a corporate IT environment. This role is critical in assisting with corporate IT inquiries and ensuring that technical issues are resolved efficiently. As a member of the support team, you will be responsible for administering, maintaining, and supporting a variety of enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices. Your primary responsibility will be to act as a support point for users, addressing their technical issues and providing solutions in a timely manner. In this role, you will exhibit excellent interpersonal skills, enabling you to communicate effectively with both technical and non-technical personnel. You will also be responsible for performing escalations when necessary, either to vendors or internal departments, ensuring that complex issues are addressed appropriately. Additionally, you will serve as an escalation point for Level 1 Analysts, guiding them through technical challenges and providing support as needed. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service. The IT Help Desk Tier 2 Analyst will work on-site in Lafayette, Indiana, and will be an integral part of the IT support team, contributing to the overall efficiency and effectiveness of the organization's IT operations. This role is ideal for individuals with a strong background in technical support and a passion for helping others navigate technology-related challenges.