The IT Help Desk position is a critical role within our organization, aimed at providing exceptional technical support to our clients. This position requires a proactive individual who can respond to various technical inquiries through multiple channels, including email, online chats, phone calls, and in-person interactions. The ideal candidate will possess a comprehensive understanding of IT products and services, enabling them to effectively inform customers and guide them through troubleshooting processes. In this role, you will be responsible for walking customers step-by-step through problem-solving procedures, ensuring that they feel supported and informed throughout their experience. You will assist with troubleshooting both hardware and software issues, demonstrating a strong ability to analyze problems and provide effective solutions. Following up with customers to ensure their satisfaction is a key aspect of this position, as is the ability to communicate customer feedback to relevant internal teams to enhance service delivery. The IT Help Desk position is not just about technical skills; it also requires a patient and friendly demeanor, as well as strong verbal and written communication skills. A commitment to providing exceptional customer service is essential, as you will be the first point of contact for many clients seeking assistance with their IT needs. This role is located in Houston, TX, and is a contract-to-hire position, offering the opportunity for long-term employment based on performance and fit within the company culture.