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Northeast Rehabilitation Hospital - Salem, NH
posted 2 months ago
About the position
The IT Helpdesk Administrator at Northeast Rehabilitation Hospital Network (NRHN) is responsible for leading the helpdesk operations, assisting both on-site and remote staff with technology tools, and ensuring effective IT support across the hospital. This role involves responding to service requests, resolving technical issues, and maintaining the inventory of hardware and software. The administrator will also manage user accounts and support daily IT operations, while acting as a backup for the IT Systems Administrator.
Responsibilities
- Lead the NRHN helpdesk and assist on-site and remote staff with technology tools.
- Respond to service requests and resolve problems as they arise.
- Plan and coordinate the configuration, setup, update, and upgrade of computing devices, peripherals, and phones.
- Maintain an inventory of NRHN hardware and installed software.
- Manage software license inventories and contribute to other assigned projects.
- Register and decommission user accounts, assigning proper access to information resources and applications.
- Support general daily IT operations and act as primary backup for the IT Systems Administrator.
- Assist with managing and monitoring network activity, investigating and troubleshooting network servers and security issues.
Requirements
- Bachelor's degree in Information Technology or Computer Science preferred, equivalent experience and education will be considered.
- Experience in healthcare and Information Technology industry preferred.
- Experience in IT customer service, PC hardware and software configuration.
- Demonstrated track record of successful interpersonal and communication skills.
- Ability to work independently.
Benefits
- Affordable health, vision, and dental insurance
- Generous levels of time off
- Matching 401k plan
- Healthcare Reimbursement Arrangement (HRA)
- Tuition Reimbursement
- Verizon cell phone plan discounts (22%)
- Local and national discounts
