IT Helpdesk Analyst (Hybrid)

$70,720 - $70,720/Yr

Gsk Solutions - Atlanta, GA

Full-time

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The IT Helpdesk Analyst (Hybrid) will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. This role is crucial for maintaining essential IT operations and enhancing employee productivity through effective IT support and system improvements.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Requirements

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.