IT Helpdesk Analyst

R4 Solutions - Beech Grove, IN

Full-time

Beech Grove, IN

Professional, Scientific, and Technical Services

About the position

The IT Helpdesk Analyst is responsible for providing technical support to users, resolving issues, and ensuring the smooth operation of IT systems. This role involves monitoring helpdesk requests, installing and configuring workstations, and supporting users both in person and remotely.

Responsibilities

• Respond to user requests for support and resolve problems
• Monitor and respond quickly and effectively to requests received through the helpdesk
• Install, test and configure new workstations, peripheral equipment and software
• Monitor system performance and functionality
• Provide support to our driving associates in person and over the phone