IT Helpdesk/Data Administrator

Providence House - Cleveland, OH

Full-time

Cleveland, OH

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Data Administrator at Providence House is responsible for managing the organization's IT systems and the Apricot Client Management data system. This role encompasses IT helpdesk support, database administration, data analysis, and reporting, ensuring the smooth operation of technology and data management processes to support the organization's mission of keeping kids safe and families together.

Responsibilities

• Troubleshoot and resolve desktop environments and operating systems issues, escalating to managed service provider when necessary.
• Install and configure software and hardware.
• Troubleshoot network performance and security issues.
• Upgrade and maintain all hardware, software, and applications.
• Assist in testing, analyzing, and resolving issues related to Windows operating systems.
• Plan and install new devices and workstations, including new hire setup.
• Keep track of technological advancements and trends, providing recommendations for budgeting and lifecycle management.
• Manage, monitor, and support all VoIP telephony, including firmware upgrades and configuration.
• Onboard new hires with organization-wide phone and IT systems.
• Attend quarterly meetings with One Link Technical Services.
• Oversee day-to-day database administration and operations of the Apricot 360 data system.
• Develop, code, and manage the Apricot 360 client case management system, including system forms, scripts, and reports.
• Serve as vendor liaison for Apricot and other assigned systems for data management and reporting.
• Monitor and ensure data security and compliance for protected agency, client, and donor software.
• Provide support for other organization databases as needed.
• Export direct services data for funder reports and agency performance data.
• Develop and manage standard reporting dashboards and KPI indicator reports.
• Monitor sector benchmarks and research agency data alignment with local and national KPIs.
• Coordinate internal client services data collection needs within the agency.
• Provide technical assistance and training to staff on Apricot 360 and other data systems.
• Ensure all necessary systems and data extracts are processed by departmental deadlines.
• Stay informed of federal, state, and local regulations related to data processing systems and security standards.
• Interface effectively with all levels of the organization.
• Follow emerging research to stay informed of trends related to services.
• Serve as project manager for external evaluation efforts.
• Implement and manage internal systems for ongoing outcomes measurement and assessment.
• Produce annual services and outcomes report to communicate agency outcomes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Analytics, or related field required.
• Three to five years of experience in database administration, database architecture, application development, or related field.
• In-depth knowledge of computer hardware, software, and networks.
• Operating system support experience with an emphasis on Microsoft.
• Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Proficient in SQL Server Database, HTML, and SAP BO required.

Nice-to-haves

• Experience with Python, Tableau, MongoDB, DAX, or R preferred.

Benefits

• Full-time exempt position with typical hours Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Occasional evening and weekend work may be required as job duties demand.