IT Helpdesk I

$41,600 - $41,600/Yr

Vaco - Eatontown, NJ

Part-time - Entry Level

Eatontown, NJ

Administrative and Support Services

About the position

The IT Helpdesk Technician at Vaco is a crucial role responsible for providing first-level support to internal teams. This position requires a proactive individual who can efficiently manage technical issues related to Windows 10/11, Mac OS, and Office 365 applications. The technician will be tasked with administering endpoint patching and implementing security measures to ensure the integrity of systems and the protection of data. Maintaining accurate records of system and software inventories is also a key responsibility, ensuring that all IT assets are accounted for and up to date. In addition to technical support, the IT Helpdesk Technician will facilitate the onboarding process for new hires, ensuring they receive the necessary IT equipment and access to systems. The role involves providing basic support for back-office applications and escalating more complex issues to higher-level support as needed. A significant part of the job will be contributing to the creation and maintenance of a comprehensive IT knowledge base, which will serve as a resource for both the technician and other staff members. The technician will manage all IT support tickets through a helpdesk application, ensuring timely resolution of issues and maintaining a high level of internal customer service. Participation in a light on-call rotation is expected, providing after-hours support for critical issues that may arise during nights and weekends. This role is ideal for someone who is organized, detail-oriented, and possesses strong communication and problem-solving skills, with a focus on improving internal IT processes.

Responsibilities

• Provide technical assistance on Windows 10/11, Mac OS, and Office 365 issues to internal staff.
• Administer endpoint patching and security measures to ensure system integrity and data protection.
• Maintain accurate system and software inventory records.
• Facilitate the onboarding process for new hires, providing them with the necessary IT equipment and access.
• Provide basic back-office applications, escalating complex issues as needed.
• Contribute to the creation and upkeep of a comprehensive IT knowledge base.
• Efficiently manage all IT support tickets via the helpdesk application, ensuring timely resolution and excellent internal customer service.
• Participate in a light on-call rotation to provide after-hours support for critical issues during nights and weekends.

Requirements

• Proven experience in an IT helpdesk or support role, with a strong emphasis on internal support.
• Proficiency in supporting Windows 10/11 and Mac OS environments.
• Solid experience with Office 365 applications and administration.
• Skilled in endpoint management, including patching and security.
• Experience with basic network troubleshooting and support.
• Familiarity with managing support tickets through a helpdesk application.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• A proactive approach to maintenance and support, with a focus on improving internal IT processes.
• Relevant degree in Information Technology, Computer Science, or related field, or 2 years equivalent experience.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.

Nice-to-haves

• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.