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Dennis Group Salt Lake City - Salt Lake City, UT
posted about 2 months ago
Full-time - Intern
Salt Lake City, UT
About the position
As an IT Helpdesk Intern at The Dennis Group, you will provide technical assistance and support for internal users, focusing on troubleshooting computer systems, hardware, and software issues while delivering excellent customer service.
Responsibilities
- Provide technical support for issues related to computer systems, software, and hardware.
- Maintain and ensure the daily performance of computer systems.
- Respond to helpdesk requests from internal users, diagnosing issues and guiding users through problem-solving processes.
- Follow up with users to confirm resolution of issues.
- Install, modify, and repair computer hardware and software including setting up workstations for users in the Salt Lake City office.
- Troubleshoot LAN, VPN, and other network systems, running reports to track recurring issues.
- Assist with computer clean-up and maintenance.
- Help train users and collect feedback to enhance the customer experience.
Requirements
- Currently pursuing an Associate's or Bachelor's degree in Information Systems or a related field.
- Minimum GPA of 3.0.
- Proficiency in Microsoft Office Suite and Windows operating systems.
- Strong communication and interpersonal skills.
- Self-motivated, organized, and creative problem-solver.
Benefits
- Competitive compensation packages commensurate with experience.
- Comprehensive employee benefits including medical, dental, vision, life and disability insurance.
- Paid time off including an open vacation policy.
- Bonus, profit-sharing, and retirement plans.
