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A-Line - Dublin, OH
posted about 2 months ago
Full-time - Entry Level
Dublin, OH
251-500 employees
Rail Transportation
About the position
The IT Helpdesk Specialist position at A-Line involves providing technical support for a Fortune 500 company, focusing on enhancing customer experience through effective management of commercial technologies. This full-time role offers career growth potential and requires interaction with customers to resolve technical issues while collaborating with product owners and development teams.
Responsibilities
- Manage the enterprise's portfolio of commercial technologies to maximize business value and enhance customer experience.
- Create strategies for the technology portfolio and develop innovative solutions based on relationships with business leaders.
- Analyze customer experiences on commercial technologies and integrate customer perspectives into design and management.
- Interface with Customer Service and Marketing teams to gather customer insights and recommend enhancements to technologies.
- Interact with customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
- Work with Product Owners and Development Teams to understand business purposes and customer workflows.
- Proactively develop and maintain technical knowledge in specialized areas, staying updated on trends and best practices.
- Leverage critical thinking skills to build solutions that enable global consistency and facilitate exceptional performance.
Requirements
- 0-2 years of IT or clinical setting experience preferred.
- Some college or higher education preferred.
- Ability to apply basic concepts, principles, and technical capabilities to perform routine tasks.
- Experience working on projects of limited scope and complexity.
- Ability to follow established procedures to resolve readily identifiable technical problems.
- Ability to work under direct supervision and receive detailed instructions.
- Develop competence by performing structured work assignments.
Benefits
- 401(k) with company match after 1 year of service.
- Health benefits available after 90 days of employment.
