IT Helpdesk support specialist - (Private Equity Exp is must) - New York - (#CH) (#JN)

Pioneer Services - New York, NY

Full-time

New York, NY

Professional, Scientific, and Technical Services

About the position

The IT Helpdesk Support Specialist role is focused on providing first-level technical support to users in a private equity environment. The specialist will be responsible for troubleshooting IT issues, ensuring compliance with private equity standards, and engaging proactively with users to resolve their technical problems. This position requires a strong understanding of enterprise systems and Azure infrastructure, along with the ability to support users through various communication channels.

Responsibilities

• Provide helpdesk support for end-users, addressing hardware and software issues.
• Perform technical troubleshooting and system monitoring to ensure optimal performance.
• Support users with private equity compliance requirements.
• Engage proactively with users to identify and resolve IT issues.
• Manage user account provisioning and security measures.
• Provide first-level support for endpoint hardware and software, including connectivity issues.
• Respond to and resolve IT issues related to basic hardware, software, and network.
• Offer multi-channel support through voice, email, ticketing systems, and chat.
• Escalate unresolved issues to L2/L3 teams for further resolution.

Requirements

• 8-12 years of experience in IT support roles.
• Bachelor's degree in a related field.
• Strong knowledge of enterprise systems such as Investran, Workday, and Salesforce.
• Hands-on experience in first-level support for Azure infrastructure.