GlowTouch - Louisville, KY
posted 3 months ago
About the position
As the IT Helpdesk Support Specialist at GlowTouch, you will play a crucial role in ensuring the efficiency of IT operations by facilitating a seamless employee onboarding and offboarding process, maintaining high security awareness, and promoting knowledge sharing among team members. This position is both challenging and rewarding, as you will be tasked with solving real customer problems and providing solutions that address immediate technical needs. Our aim is to continuously anticipate our customers' evolving digital security requirements and create best-in-class solutions to keep them safe. You will witness the impact of your work on a daily basis. In this fast-paced, growth-oriented environment, you will have the opportunity to learn new technologies, products, and markets. You will collaborate with other talented individuals in a company that prioritizes its people. Ideal candidates will be outgoing, intelligent, dependable, and eager to advance their careers with a growing organization. This position is on-site at our offices in Louisville, KY, and is not available as a remote or hybrid role.
Responsibilities
- Support MDM solutions such as Intune.
- Support Corporate software such as Office 365, GSuite, Slack, and Zoom.
- Support telecom systems, including but not limited to 8x8 and Nextiva.
- Administer and help to improve a cost-effective, but highly functional helpdesk system.
- Keep inventory of all hardware and software.
- Support Windows Server 2016, Microsoft Active Directory, Azure Active Directory and AWS Directory Services.
- Plan, direct, and manage information technology help desk projects such as the maintenance of and upgrades to hardware and software.
- Design and deploy new desktop services and enhancements to existing hardware, software, and operating systems; proactively identify opportunities for continuous improvement.
- Support productivity tools running on Windows and Mac.
- Support and help to enforce Change Management.
- Help to implement a smooth employee onboarding / offboarding process.
- Maintain confidentiality on all company subjects so classified.
Requirements
- 2+ years of experience in end user support and maintenance of Mac and PC hardware and software in a Help Desk role.
- 2+ years of experience in troubleshooting telecom systems and headsets.
- Excellent written and verbal communication skills.
- Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
- General access control and CCTV knowledge.
- Experience deploying, implementing, and managing Mac and PC Management Enterprise Solutions (Microsoft Endpoint Management, Splashtop, Citrix, Basic PBX and Cloud Phone knowledge, etc.).
- Knowledge of all Windows PC operating systems and Mac.
- Working knowledge of essential Windows system administration and networking principles, e.g., Active Directory, TCP/IP configuration, DHCP, VPN, and DNS required.
- Working knowledge of Office 365, GSuite, Azure, and Confluence required.
- Any scripting experience.
- Excellent customer service and communication skills.
- Available for periodic 24/7 on-call and off-hours support.
Benefits
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- 401K with 4% max matching
- Other financial opportunity options
