IT Helpdesk Support Technician

Gastrointestinal Specialists - Shreveport, LA

Full-time - Entry Level

Shreveport, LA

Ambulatory Health Care Services

About the position

The IT Helpdesk Support Technician plays a crucial role in providing exceptional customer service and technical support to staff, patients, and vendors. This position involves troubleshooting IT issues, maintaining peripheral devices, and ensuring efficient communication systems. The technician is expected to create a supportive environment that aligns with the organization's core values and mission while assisting in various IT-related tasks.

Responsibilities

• Provide excellent customer service via telephone and in person.
• Perform daily troubleshooting and issue resolution for IT problems.
• Assist in maintaining peripheral devices such as printers and A/V equipment.
• Keep inventory of IT equipment including cables, phones, desktops, and laptops.
• Conduct primary and secondary testing of systems and applications.
• Investigate and resolve issues from help desk tickets.
• Manage and troubleshoot fax services and coordinate with service providers.
• Handle email-related queries and ensure efficient email communication systems.
• Provide first-line support for hardware, software, and network issues.
• Identify and diagnose technical issues related to software applications and hardware devices.
• Monitor system performance and proactively identify potential issues.
• Maintain accurate records of support requests and solutions provided.
• Assist in training end-users on software applications and hardware usage.
• Apply software updates, patches, and upgrades to ensure systems are secure.
• Deliver exceptional customer service with a focus on user satisfaction.
• Maintain a cooperative relationship among co-workers.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience preferred.
• Minimum of 1-2 years of hands-on experience with computer hardware, software applications, and network troubleshooting, preferably in technical support and/or healthcare IT.
• Strong knowledge of PC hardware, software, and network troubleshooting.
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common productivity software.
• Ability to explain technical concepts to non-technical users clearly and concisely.
• Strong analytical and problem-solving skills.
• Proven ability to deliver high-quality customer service and support.
• Excellent communication skills, both written and verbal.

Nice-to-haves

• Experience in healthcare IT support is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Free uniforms