Elevance Health - Plano, TX
posted 3 months ago
The Information Technology Helpdesk Technician at Paragon Healthcare plays a crucial role in providing technical support and assistance to users within the organization. This position is part of a dedicated team that ensures all IT-related requests are handled efficiently and effectively. The technician will be responsible for receiving telephone or automated requests for IT assistance, ensuring that each request or problem is accurately recorded and addressed within established timeframes. This role is essential in maintaining the operational integrity of IT services and ensuring that users have the support they need to perform their jobs effectively. In this position, the technician will handle basic technical problems via telephone and resolve first-line customer issues. This includes logging and managing calls while utilizing the correct procedures to ensure that all requests are tracked and resolved appropriately. The technician will also handle specialized functions, including fulfillment and special projects, and will be responsible for making timely referrals for any requests that cannot be immediately resolved. This role requires a proactive approach to problem-solving and a commitment to providing excellent customer service. The technician will work onsite in Plano, TX, with the opportunity to work remotely one day per week. The position operates Monday through Friday, and the technician will be expected to collaborate closely with other IT team members to ensure a seamless support experience for all users. This role is not only about resolving technical issues but also about building relationships with users and understanding their needs to improve overall service delivery.