IT Helpdesk Technician

Cleary University - Howell, MI

Full-time - Entry Level

Howell, MI

Educational Services

About the position

The IT Helpdesk Technician will serve as the first point of contact for technical support at Cleary University, assisting students, faculty, and staff across the Howell and Detroit campuses. This role focuses on troubleshooting a variety of IT issues, managing helpdesk requests, and supporting campus events with technical setups. The position also offers opportunities for professional growth in advanced IT concepts such as databases and networking.

Responsibilities

• Answer and manage the IT helpdesk hotline, providing timely technical support for phone inquiries.
• Respond to and resolve email and helpdesk ticket requests efficiently, escalating complex issues when necessary.
• Assist students, staff, and faculty with IT-related issues, including hardware, software, network connectivity, and account access, across both the Howell and Detroit campuses.
• Set up and maintain IT equipment for campus events, including audio/visual systems, projectors, and other related technology.
• Maintain accurate logs of issues and resolutions using the IT helpdesk ticketing system.
• Provide on-site technical support during events to ensure seamless operations.
• Act as the primary technical liaison between the Detroit and Howell campuses to ensure proper support across the entire Cleary domain.
• Perform routine hardware and software maintenance tasks as required.
• Collaborate with the IT team to ensure smooth day-to-day operations and improve helpdesk processes.
• Stay updated on campus technology, policies, and best practices to offer comprehensive assistance.

Requirements

• Associate degree in IT, Computer Science, or related field (or equivalent experience).
• Prior experience in an IT helpdesk or technical support role preferred.
• Familiarity with Windows and Mac OS environments, as well as common software applications.
• Strong communication skills with a customer service focus.
• Ability to troubleshoot basic IT issues, including hardware, software, and network problems.
• Willingness to learn and develop new technical skills, with an interest in system administration.

Benefits

• Opportunities for professional growth and development in advanced IT concepts.
• Engagement in ongoing professional development with training sessions and hands-on projects.