IT Helpdesk Technician

Petrochoice - Kng Of Prussa, PA

Full-time - Entry Level

Kng Of Prussa, PA

Merchant Wholesalers, Nondurable Goods

About the position

The Help Desk Technician at Moove plays a vital role in providing technical support to employees, ensuring they have the necessary resources to perform effectively. This position involves troubleshooting IT-related issues, maintaining systems, and assisting with employee onboarding and offboarding. The role offers a blend of in-office and remote work, promoting flexibility while maintaining essential support functions.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Document and track issues using our ticketing system.
• Assist with onboarding and offboarding of employees, including setting up accounts and hardware.
• Maintain inventory of IT equipment and supplies.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct regular system maintenance and updates.
• Provide training and support to end-users on various software and hardware.

Requirements

• Proven experience as a Help Desk Technician or in a similar role.
• Strong knowledge of Windows operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a focus on providing excellent service.
• Ability to work in the office one day a week.

Nice-to-haves

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
• Experience with network troubleshooting and basic network administration.
• Knowledge of ITIL practices.