IT Helpdesk Technician

$45,000 - $55,000/Yr

Audi Hawthorne - Hawthorne, NY

Full-time - Entry Level

Hawthorne, NY

About the position

The IT Helpdesk Technician at New Country Motor Car Group is responsible for providing on-site and remote technical support to dealerships in the Metro New York City and Long Island markets. This role involves maintaining and implementing Microsoft Windows workstations and servers, ensuring smooth operation of IT services, and delivering excellent customer service to resolve technical issues efficiently.

Responsibilities

• Support, maintain and implement Microsoft Windows workstations, clients, and printers.
• Support, maintain and implement Microsoft Windows servers to provide services such as Exchange, File services, Print services, and Network services (DHCP, AD, DNS).
• Document, report, track, and resolve incidents in the Help Desk software.
• Maintain a central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business.
• Provide Help Desk presence during normal business hours.
• Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff.
• Coordinate and provide 1st and 2nd level support for addressing new and open issues.
• Interface with automobile manufacturer IT support to resolve open issues.
• Work a regular schedule M-F, 8AM-5PM, with after hours and weekend work as needed.
• Perform additional responsibilities as assigned by IT Director.

Requirements

• Valid Driver's License
• One year Helpdesk experience (preferred)
• Excellent customer service, communication, and time management skills
• Ability to quickly adapt to changing project requirements
• Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy, and Microsoft Exchange
• Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
• Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
• Must be a United States citizen with a valid driver's license and clean driving record
• Must be willing to travel on a daily basis between locations.

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security