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IT Helpdesk Technician
Lynker Technologies - Leesburg, VA
posted about 2 months ago
About the position
The IT Helpdesk Technician at Lynker Corporation is responsible for providing technical support to office staff, government affiliates, and the fishing community using the company's electronic reporting application. This role involves troubleshooting hardware and software issues, configuring IT equipment, and ensuring smooth operation of various technical systems. The ideal candidate will possess strong customer service skills and a solid understanding of the technical environment.
Responsibilities
- Provide IT software and hardware setup and support to 250 office staff.
- Receive, configure, and distribute IT equipment.
- Image new laptops and create new configurations for new models.
- Conduct laptop break/fix support.
- Provide database connection and support to government affiliates.
- Installation of SQL Developer and some knowledge of setting up data connections within SQL dev. Changing Oracle passwords.
- Provide web and mobile application support to the fishing community.
- Provide multimedia and LAN support for meeting rooms and conference centers.
- Perform email administration.
- Create clear and concise documentation.
- Accurately record all equipment transactions in the ticketing system.
- Install, configure, and troubleshoot various software applications.
- Work with a team to resolve complex technical issues.
Requirements
- Strong customer service skills.
- Experience with IT software and hardware.
- Knowledge of Windows 10, Mac OS, and iOS.
- Familiarity with Windows Active Directory.
- Experience with iSupport and JIRA ticketing systems.
- Knowledge of Trellix threat prevention and encryption.
- Experience with Bomgar remote support tool.
- Familiarity with Dell laptops and desktops.
- Knowledge of Google Workspace and video meeting support tools like Google Meets and WebEx.
- Experience with multimedia equipment (projectors, microphones, recording equipment).
- Proficiency in Adobe Professional and Microsoft Office Suite.
Nice-to-haves
- Experience with SQL Developer and database connections.
- Knowledge of email administration and configuration.
Benefits
- Comprehensive healthcare for the employee at no monthly cost.
- Healthcare benefit covers medical, prescription drug, dental, and vision.
- Personal Time Off (PTO) Policy plus paid holidays.
- Highly competitive compensation plan regularly calibrated against industry and location benchmarks.
- 401(k) retirement plan with company-matching.
- Employee Stock Ownership Plan (ESOP).
- Flexible spending accounts.
- Employee assistance program (EAP).
- Short- and long-term disability insurance.
- Life and accident insurance.
- Tuition assistance/Training/Workforce improvement reimbursement per year.
- Spot bonuses for exceptional performance.
- Annual Employee Recognition Awards with bonuses.
- Employee Referral Program.
- Free centralized, self-directed Learning Management System.
- Personalized career growth plans for every employee.
