IT Helpdesk & Technology Manager
Carmeuse North America - Pittsburgh, PA
posted 3 days ago
About the position
This role will be responsible to reimagine the employee experience, including space management, finding, and implementing new tech and tools, and helping employees adjust to those changes. Also tasked with management of the Service Desk and the internal/external personnel that support it. This position will have a diversified background of technical experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to Service Delivery. As a member of the IT technology leadership team, this role contributes globally to the development and execution of the Technology strategy and ensures its alignment with the enterprise's IT and business strategy and the delivery of capabilities required to achieve business success.
Responsibilities
- Fosters a business-oriented culture and mindset driven by continual service improvement techniques.
- Leads the development of the Workplace aspects of the Technology strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans.
- Develop User Experience (UE) roadmaps for client-facing self-service along with applications, systems and interfaces for employees use.
- Leads the development of the Service Desk and Support aspects of the Technology strategy and roadmap, ensuring its integration with the broader IT and enterprise strategic plans.
- Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective solutions are in place to meet those needs, and is able to respond with agility to changing business priorities.
- Maintains current on new technologies and platforms, and provides direction on what emerging Workplace and End User Experience technologies should be introduced, integrated, assimilated, and supported.
- Works closely with HR to execute a 'people strategy' that aligns with the business and IT strategy. Continually looks for leading-edge and innovative solutions to the recruitment, development and retention of the IT Support workforce.
- Works with Technology leadership team to forecast future skills needs to acquire and develop the workforce with the appropriate mix of business knowledge, technical skills and competencies.
- Ensure to drive innovation across User-Centered Design practice.
Requirements
- Ten (10) or more years of experience in IT.
- Five (5) years of progressive leadership responsibilities.
- Five (5) years' experience in effectively managing cross-functional teams influencing key stakeholders across the organization.
- Three (3) years' experience in M365 Security Stack, including MPIP.
- Demonstrates experience in both planning and successful execution roles in complex Environments.
Benefits
- Salary range for this position is $107,000 to $120,000
- Paid holidays and vacation time
- Group medical/pharmacy insurance options with company funded health care spending accounts
- Dental insurance & Vision insurance
- A 401k account with company matching contribution
- A robust Wellness program with financial rewards
- Company-paid life insurance and short-term and long-term disability insurance
- Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
- Employee Assistance Program (EAP)
- Tuition benefits including professional certifications
- Employee referral program
