IT HELPDESK

$31,200 - $31,200/Yr

AppleOne - Norfolk, VA

Full-time - Mid Level

Norfolk, VA

Administrative and Support Services

About the position

The IT Helpdesk position at AppleOne involves engineering and implementing various telecommunications technologies, managing multiple projects, and coordinating with vendors and internal resources to ensure the successful installation and upgrade of data services. The role requires effective communication and documentation skills, as well as a solid understanding of project management systems and telecommunications billing terminology.

Responsibilities

• Engineer and implement technologies such as Broadband, Dedicated Internet Access, LTE services, and Satellite Services.
• Manage several projects simultaneously of various sizes and types.
• Consult with branch resources to define needs and requirements in accordance with established standards.
• Order and facilitate the installation of data services when applicable.
• Analyze locations for upgrades of data services and order via vendor portals or processes.
• Work with vendors to establish requirements needed based upon services to be installed.
• Order and coordinate the installation of required hardware needed in the building by third-party vendors if applicable.
• Coordinate with networking engineers for the upgrade of internet services.
• Request and provide IP address, bind data and circuit information to activate network services.
• Communicate conduit, data, and fiber requirements to required parties.
• Ensure timely and accurate documentation and tracking of work-order activities in defined enterprise tools, including completion of all tasks in ServiceNow, SharePoint, and Project.
• Participate in associate meetings and communicate any concerns to management.

Requirements

• 1-5 years experience with implementation engineering.
• Ability to organize and prioritize work.
• Ability to effectively communicate verbally and in writing.
• Efficiently operate computers, tablets, and mobile devices.
• 1-5 years knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, Visio, etc.).
• Knowledge of project/task management systems preferred (ServiceNow, SharePoint, Project).
• 1-5 years experience with coordination of data technologies preferred.
• Familiar with basic internet hardware requirements needed for a network.
• Poise and maturity to interact at all levels of the organization as well as with third-party contractors.

Nice-to-haves

• Knowledge of telecommunications billing terminology.
• Experience with vendor management.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Paid sick time