IT Helpdesk

Allegis Group - Lansing, MI

Full-time - Entry Level

Lansing, MI

10,001+ employees

Administrative and Support Services

About the position

The IT Helpdesk position is designed for an enthusiastic and energetic individual who will serve as the first level of technical support for customers. The role requires a broad knowledge of computer software, hardware, and networks, as well as strong problem-solving skills. The candidate will be responsible for troubleshooting issues, managing service requests, and providing excellent customer service in a calm and engaging manner.

Responsibilities

• Troubleshoot problems reported by users and analyze and isolate issues.
• Make recommendations for resolving issues in a calm and methodical manner.
• Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
• Act upon requests and notifications following defined procedures which vary by client.
• Self-manage assigned tasks in accordance to Service Desk guidelines.
• Create and manage workflow incidents within approved ticket and monitoring solutions.
• Assist in supporting servers, laptops, desktop computers, printers, routers, switches, firewalls, phones, mobile phones, software deployment, security updates, and patches.

Requirements

• Bachelor degree in Computer Sciences, Technology or relevant experience.
• Specific experience in various Windows PC Operating Systems including Active Directory, DNS, DHCP, and Group Policies.
• Cisco and CompTIA certifications is a plus.

Nice-to-haves

• Experience with printer, PC, desktop, A/V installations, and troubleshooting.
• Customer service experience.