IT IAM Supervisor

$84,957 - $173,775/Yr

Iherb - Irvine, CA

Full-time - Manager

Irvine, CA

Administrative and Support Services

About the position

The IT Identity and Access Management (IAM) Lead is responsible for providing technical expertise and leadership in the operations, maintenance, and support of end-user identities, applications, and endpoints. This entry-level management role serves as the primary point of contact for escalated incidents and requests, managing personnel, schedules, and performance while ensuring compliance with company policies and regulatory requirements.

Responsibilities

• Lead the design, implementation, and maintenance of IAM systems
• Manage access control processes, including user provisioning and deprovisioning
• Collaborate with cross-functional teams to identify and address IAM needs
• Build a positive rapport with key stakeholders and team members; deliver on commitments
• Conduct regular audits and assessments to identify and mitigate risks
• Produce weekly metric reports and proactively address negative trends
• Provide relevant context and emphasize a sense of urgency, teamwork, and collaboration toward common goals
• Identify skill set gaps and provide the 'right' tools and 'timely' training for the job
• Guide, mentor, nurture, retain, and manage the growth and development of all team members
• Set clear expectations and hold team members accountable by conducting regular 1:1 meetings and providing timely and specific feedback
• Coach, mentor, and motivate team members to be their best self
• Monitor ITSM queue; prioritize, quarterback or delegate as needed; adhere to published SLAs and improve CSAT scores
• Coordinate, lead, monitor, and report on progress to resolve complex problems or end-user escalation incidents, issues, and troubleshooting efforts
• Monitor the effective use and performance of hardware and software standards; evaluate, test, and recommend improvements to standards
• Create and maintain technical SOPs and standards documentation for all relevant technology services; ensure repeatability of expected results; educate and enforce SOPs and standards
• Remediate system and software vulnerabilities and escalate cybersecurity threats according to published SLA
• Perform change management for systems using a defined SDLC adhering to SOX or other regulatory and compliance requirements
• Align on-call schedules and participate in on-call rotation as needed
• Stay current with emerging trends and technologies in IAM

Requirements

• 5-8+ years combined experience as an individual contributor in IT support or administration
• 2+ years of relevant experience in IAM environments
• Bachelor's degree in Computer Information Systems or Associate's degree and equivalent experience
• Knowledge of process for evaluation and selection of products, tools, services and infrastructure components in line with organization's business needs and standards
• Knowledge in project planning, resource allocation, and budgeting
• Demonstrated ability in technical configuration, process, and change documentation
• Strong interpersonal, written, and oral communication skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute multiple projects and tasks in a high-pressure environment
• Skilled at working within a dynamic, team-oriented, collaborative environment
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Flexible work hours
• Professional development opportunities