IT Infrastructure and Security Manager

About the position

The IT Infrastructure and Security Manager is responsible for providing reliable, high-quality IT services, ensuring alignment with business needs. Reporting directly to the SVP of Technology, this role leads the IT Infrastructure team in delivering and supporting a secure, cost-effective, and efficient IT environment. The manager oversees critical IT functions, including cybersecurity, cloud and system engineering, enterprise IT architecture, help desk support, and system administration.

Responsibilities

• Manage the daily operations and project tasks within the IT Infrastructure team.
• Recruit, train, and lead IT infrastructure staff, setting clear job expectations and monitoring performance.
• Oversee the annual IT Infrastructure and Security budget, ensuring cost-effectiveness and alignment with business objectives.
• Monitor daily IT operations, including server hardware, software, and operating systems.
• Coordinate technology installations, upgrades, and maintenance to ensure system reliability.
• Select and procure new and replacement hardware and software when necessary.
• Test, troubleshoot, and modify information systems to optimize performance.
• Generate performance reports for operating systems and the Service Desk function.
• Ensure IT activities comply with applicable laws, codes, and regulations.
• Evaluate technology risks and develop disaster recovery and backup procedures.
• Stay up to date with advancements in technology and industry best practices.
• Provide deep technical and strategic insight into IT services and operations.
• Solve complex, diverse problems by re-evaluating new and conflicting factors.
• Act as the primary escalation contact for business-critical IT issues.
• Manage relationships with external vendors, suppliers, and service providers.
• Uphold and embody company values: Be a good person, Do the right thing, always, Help your fellow employees, Be the people that people want to do business with.
• Perform other duties as required by the IT team.
• Develop and enforce IT security policies and procedures.
• Oversee cybersecurity operations, including firewalls, endpoint protection, and intrusion detection.
• Monitor security threats, respond to incidents, and ensure timely remediation.
• Maintain compliance with regulatory standards (e.g., ISO 27001, CIS, NIST, GDPR, HIPPA).
• Conduct security audits, risk assessments, and vulnerability management.
• Lead IT support teams in providing timely and effective resolutions to technical issues.
• Implement IT service management (ITSM) best practices to enhance support efficiency.
• Facilitate end-user training and awareness for IT security and productivity tools.
• Oversee cloud migration strategies, security, and hybrid infrastructure management.
• Manage virtualization technologies and storage solutions for IT optimization.
• Ensure disaster recovery (DR) and business continuity plans are in place and tested regularly.

Requirements

• Experience leading IT operations management teams.
• Proven experience delivering technical support services.
• Proficiency in ITIL processes: Service Performance Management, Critical Issues Management, and Service Level Management.
• Strong understanding of IT security, compliance, and risk management.
• Experience with hybrid environments, including on-premises and cloud services.
• Effective stakeholder management skills.
• Strong communication, leadership, and problem-solving abilities.
• Ability to manage multiple projects and priorities under pressure.
• Familiarity with ITSM tools (e.g., Action1, Salesforce, etc.).

Nice-to-haves

• CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• AWS/Azure Solutions Architect
• ITIL Certification
• CompTIA Security+

Benefits

• This is a full-time position with benefits.