IT Infrastructure Manager

Pivotal Solutions - Honolulu, HI

Full-time

Honolulu, HI

Professional, Scientific, and Technical Services

About the position

The IT Infrastructure Manager at Pivotal Solutions, Inc. is responsible for overseeing and managing the company's multi-tiered IT infrastructure services, which include networks, servers, and core infrastructure services in AWS and Azure environments. This role requires a strong technical background, particularly in scripting with PowerShell, and proficiency in managing server and infrastructure technologies. The manager will also administer Office 365 for user account and mailbox management, ensuring the smooth operation of IT services across the organization.

Responsibilities

• Primary process owner for multi-tiered IT infrastructure services
• Manage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, DNS, Email Protection, Okta, Data Protection)
• Script with PowerShell
• Administer Office 365 for user account and mailbox management, calendar processing, shared mailbox, distribution list management, and licensing
• Escalation support for all user account-related tasks
• Oversee and support IT Infrastructure Managed Service Provider
• Manage internet service providers across all Sites
• Share management of core Business platforms (Office 365, Zoom, SharePoint, Printers, OneDrive, Egnyte, etc.)
• Support conferencing technology such as Zoom, Zoom Rooms, and Teams
• Develop and improve the Infrastructure Service in the areas of monitoring, provisioning, and request processes
• Manage security incidents, investigations, resolutions, and reporting
• Drive resolution of high-severity outages impacting IT infrastructure
• Responsible for budget commitments, forecasting, and tracking for the group
• Contribute to the development of the IT vision; translate the vision into short-/long-term goals and deliverables
• Manage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
• Lead the evaluation and selection of systems and infrastructure solutions in conjunction with IT strategy and business requirements
• Partner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and support
• Conduct design review of systems and applications to ensure adherence with identified stability, performance, and security standards
• Support GxP systems and SOX compliance activities

Requirements

• 5+ years of experience in IT, providing supervisory and direct technical support for IT Infrastructure
• 3+ years of IT experience in similarly sized growing Biotech companies
• Broad IT Infrastructure experience, with emphasis on Life Sciences-related systems delivery
• Proven experience with managing and utilizing cloud infrastructure in a service delivery process
• Successful experience managing the following infrastructure: Meraki FW/Wi-Fi, Azure, AWS EC2, InfoSec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage Solutions
• Knowledge or experience with the following infrastructure processes: DR and HA, Change Control, Maintenance management, InfoSec Breach Management
• Knowledge of applicable regulatory requirements, data privacy practices, and laws, including FDA 21 CFR Part 11, SOX, and HIPAA
• Must have a strong understanding of IT Infrastructure as part of a business function (SLAs, ITIL practices, etc.)
• Experience with Computer Systems Validation (CSV) and good documentation practices is highly desired
• Possess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality results
• Must communicate well, both in writing and verbally, including success in communicating ideas in both technical and user-friendly language and technical writing skills
• Results-oriented team player who leads by example and takes full accountability
• A passion for business transformation, the ability to lead change inclusively, and the desire to bring the best combination of skills together in a team
• Ability to operate in a cross-functional / matrix environment

Nice-to-haves

• Experience with Computer Systems Validation (CSV) and good documentation practices is highly desired