IT Infrastructure Specialist, Data Continuity and Server II

Amcor - Deerfield, IL

Full-time - Mid Level

Deerfield, IL

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The IT Infrastructure Specialist II plays a crucial role within the Americas Center of Excellence team, focusing on infrastructure management for both remote sites and data centers. This position is responsible for providing solutions and support across all Amcor locations in the Americas, ensuring timely and cost-effective implementation of agreed solutions, and maintaining high standards across business groups.

Responsibilities

• Coordinate and implement approved solutions across Business Groups.
• Work closely with IT personnel to promote appropriate solutions to business problems.
• Maintain and enforce standards across all Business Groups and prepare presentations to substantiate the need for these guidelines.
• Evaluate service providers for projects requiring external resources.
• Drive new functionality from existing systems to improve reliability and features for the business.
• Maintain and improve server, backup, and storage environments.
• Manage tickets assigned in Service Now for effective support.
• Be a key player in the regional IT Operations team to ensure a stable environment.
• Implement, configure, manage, and monitor the environment infrastructure.
• Set up standardized systems monitoring across all Americas sites.
• Diagnose and troubleshoot server-related issues.
• Provide 3rd level support and act as a subject matter expert in server, backup, and storage.
• Collaborate with IT Operations team members.
• Plan, manage, and participate in local and regional infrastructure projects.
• Adhere to Infrastructure Service Delivery methodologies and Enterprise Architecture global standards.
• Manage server and storage-related documentation and knowledge base.
• Leverage understanding of material properties and equipment capability to meet customer needs.
• Continuously learn and share knowledge to advance organizational capability.
• Lead technical process developments and improvements.
• Engage with a global technical community for information sharing.
• Collaborate with Engineering, Operations, and Quality to resolve technical challenges.

Requirements

• Bachelor's degree in computer science or equivalent experience/studies.
• Minimum of 5 years' experience in a technical IT environment.
• Microsoft Certifications such as MCSE preferred.
• ITIL certificate advantageous.
• VMware VCP advantageous.
• Strong knowledge of server infrastructure solutions.
• Experience with Virtual Environments (VMware vCenter & ESXi 5.5 and greater, Hyper-V, XenServer).
• Knowledge of storage solutions (DAS, NAS, SAN).
• Experience with HCI (VSAN / Nutanix).
• Familiarity with software distribution platforms (SCCM, RCA).
• Experience with Anti-Virus solutions (Symantec).
• Hands-on experience with Server 2008, 2012, 2016, 2019, Windows 7, Windows 10 operating systems.
• Knowledge of Active Directory and GPOs.
• Solid hands-on experience in Wintel environments and Microsoft management solutions.
• Experience with compute platforms; HPE ProLiant and Dell PowerEdge.
• Understanding of systems monitoring and experience in setting up monitoring tools.
• Familiarity with cloud hosting platforms (Azure, AWS, Google Cloud) and experience in setting up cloud-hosted services beneficial.
• Technical background in automating tasks, programming, or scripting beneficial.
• Experience in OS image management, design & configuration advantageous.
• Basic understanding of application packaging beneficial.
• Experience in project management.
• Ability to work under pressure in a high throughput business environment.
• Excellent organization skills; able to plan, organize and prioritize workload.
• Excellent communication skills in English at all levels.
• Willingness to learn and adapt to changing job requirements.
• Good attention to detail.

Nice-to-haves

• Experience in project management methodologies.
• Knowledge of additional cloud services and platforms.
• Familiarity with advanced server configurations and setups.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Paid holidays and vacation time.
• Opportunities for professional development and training.