IT Infrastructure Specialist

$100,000 - $100,000/Yr

Turner & Townsend - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The IT Infrastructure Specialist at Turner & Townsend is responsible for developing, maintaining, and supporting the global IT infrastructure that serves 14,000 staff across over 100 locations. This role focuses on optimizing and securing the infrastructure, which includes servers, networks, and cloud services, while ensuring a high-quality user experience. The specialist will manage multiple projects, provide technical support, and ensure compliance with company standards and security protocols.

Responsibilities

• Monitor, support and maintain the global on-premise and cloud infrastructures.
• Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment.
• Develop, manage, and implement infrastructure projects to deliver business wide initiatives.
• Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring.
• Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues.
• Manage the security and integrity of data and IT systems, educating staff on good working practices.
• Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.
• Take ownership to ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use.
• Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed.
• Ensure that technology is used, managed, and supported in accordance with Turner & Townsend standards, policies, and procedures.
• Establish working guidelines and document processes for the design and management of the networked applications across the business.
• Work with the Global IT team and collaborate on any global initiatives and rollouts.
• Manage the technical aspects of office moves and changes.
• Testing and rolling out updates to software with a particular emphasis on security updates.
• Ensure that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested.

Requirements

• Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, Azure, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP).
• Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies.
• Comprehensive Experience with VMWare, vCentre, & ESXi.
• Good understanding of Storage, SAN, NAS & Backup Technologies.
• All-round IT infrastructure specialist with at least 3 years hands-on experience.

Nice-to-haves

• Hands-on experience of installing, supporting and managing NetApp Storage solutions.
• Azure cloud landing zones, networking & automation.
• Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking, specifically Aruba.
• Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies.
• Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune, etc.).
• Implementation and management of Active Directory/Group Policy management within a corporate environment.
• Previous experience of working in an IT project environment, with active involvement within a managed project.
• Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, etc.
• Previous experience of IT integration projects covering email environment, file access, domain membership & user migration.
• Good working knowledge of firewall and security technologies.

Benefits

• Competitive salary range of $100K-$150K per year.
• Flexible working environment that respects work-life balance.
• Opportunities for professional development and career growth.
• Inclusive company culture that celebrates diversity.