State of Nebraska - Sidney, NE
posted 4 months ago
The IT Infrastructure Support Analyst position at the State of Nebraska involves performing a variety of tasks related to information technology under limited supervision. The role encompasses hardware and software support, network support, systems administration, research, procurement, and training. The analyst will be responsible for assembling and testing equipment, repairing hardware, performing preventative maintenance, and providing user support for various software and hardware issues. Additionally, the analyst will oversee hardware and software installations, manage agency inventory, and troubleshoot communication problems. In terms of system administration, the analyst will handle system backups, maintain user IDs and authorizations, and monitor system performance. They will also be involved in installing server hardware and software, managing disk space, and distributing client software via the network. Research responsibilities include providing technical product research upon request and testing new hardware and software for potential deployment. Procurement duties involve monitoring purchase orders, evaluating vendor performance, and maintaining contact with vendors for active orders. Training is another key aspect of this role, where the analyst will provide informal training for small groups and recommend training topics. The analyst will also serve as a liaison with hardware maintenance vendors, collect and summarize network operation data, and provide on-call support during off hours. Overall, this position requires a blend of technical expertise, problem-solving skills, and the ability to communicate effectively with clients and colleagues.