IT Intake and Entitlement Analyst

OpTech - Rochester Hills, MI

Full-time - Entry Level

Remote - Rochester Hills, MI

Professional, Scientific, and Technical Services

About the position

In support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs, and data from unauthorized access. This role may also be a backup for additional roles in their immediate area. This position will work in a collaborative effort with IT, the Project Management Office (PMO), and all system leadership (Supervisor and above) to assure requests for system access and all vendor onboarding/terminations are in compliance with policies, applicable laws and regulations. Additionally, this role works closely with the Information Privacy and Security Office (IPSO) to ensure that all areas of compliance are met, and that required documentation is complete for all non-employee roles, including, but not limited to vendors, contractors, consultants, and partners to support the mission and goals of our client's Identity Management strategy. No direct supervisory responsibilities.

Responsibilities

• Utilize technologies, processes, and practices to protect networks and data from unauthorized access.
• Collaborate with IT, PMO, and system leadership to ensure compliance with access requests and vendor onboarding/terminations.
• Work closely with the Information Privacy and Security Office to meet compliance requirements.
• Ensure documentation is complete for all non-employee roles.
• Analyze trends in intake and make proactive recommendations.

Requirements

• Proven ability to communicate professionally and effectively in written or oral format.
• General understanding of application services and authorization.
• Proficiency with request management and ticketing systems (ServiceNow preferred).
• Proficiency with Microsoft Office applications.
• General knowledge of account administration.
• Excellent customer service and interpersonal skills.
• Ability to work under pressure and establish priorities.

Nice-to-haves

• ITIL foundations v3.0 certification preferred.
• Experience in Identity Management with a focus on entitlement and vendor relationships.

Benefits

• Health and dental benefits on the first day of employment.
• Training opportunities.
• Flexible/remote work options.
• Growth opportunities.
• 401K.
• Competitive pay.