IT - Lab Analyst Associate

Sparrow Health System - Lansing, MI

Full-time - Entry Level

Lansing, MI

Ambulatory Health Care Services

About the position

The IT - Lab Analyst Associate position at Sparrow Health System is designed for individuals who are eager to engage in the design and implementation of application systems within a healthcare environment. This role is pivotal in ensuring that application systems are continually improved through upgrades, expansions, and various projects. The successful candidate will participate in analyzing, designing, and implementing these systems, while also troubleshooting application issues and identifying root causes to work collaboratively with customers for effective resolutions. In this role, you will be responsible for executing small-scale optimization projects and escalating issues to vendors when necessary. You will also develop test scripts for new functionalities and own sub-projects of larger initiatives led by intermediate and senior analysts. This position requires a proactive approach to problem-solving and a commitment to enhancing the user experience through effective application management. The ideal candidate will possess a strong desire for meaningful work and real responsibility, demonstrating professionalism and excellent customer service skills. The role is full-time and requires the achievement of Epic certification or completion of assigned training courses within the first 120 days of hire. This position is an excellent opportunity for individuals looking to start their careers in IT within the healthcare sector, providing a platform for growth and development in a supportive environment.

Responsibilities

• Participate in analyzing, designing, and implementing application systems.
• Work to continually improve applications through upgrades, expansion, and other projects.
• Troubleshoot application issues, identify root causes, and work with customers to implement resolutions.
• Execute small-scale optimization related projects.
• Escalate issues to vendors as necessary.
• Develop test scripts for new functionality.
• Own sub-projects of larger projects led by intermediate and senior analysts.

Requirements

• Bachelor's or Master's degree in math, computer science, engineering, or other analytic field OR an associate's degree and 3+ years of professional experience.
• Must achieve Epic certification or complete assigned training courses and demonstrate mastery of other applications within 120 days of hire.
• Demonstrable and strong problem-solving skills.
• Good written and verbal communication skills.
• Strong interpersonal skills.
• Professionalism and a desire for meaningful work and real responsibility.
• Customer service skills.
• Ability to use a keyboard as required to perform essential duties.