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IT Lead - ERP Shared Services (OpenText)
Johnson & Johnson - Springfield, IL
posted 2 months ago
About the position
The IT Lead position at Johnson & Johnson Technology Services focuses on supporting OpenText operations and engineering for business services globally. This role is critical in ensuring the efficient operation and maintenance of OpenText Global platforms, facilitating quick recovery of services in case of disruptions. The position requires collaboration with various stakeholders and emphasizes improving IT product quality through automation and preventative measures.
Responsibilities
- Own the lifecycle of all service requests from users, including approval, cancellation, evaluation, fulfillment, initiation, review, close, validation, and classification.
- Detect events and resolve appropriate control actions, managing the event management lifecycle.
- Address all incidents, including failures and queries, and serve as the escalation point for vendors on incidents.
- Ensure application security and proactive protection of internal/customer information, including access control and threat management.
- Supervise and measure the quality of IT operations, perform analysis, and identify improvement actions.
- Engage in the design, deployment, operation, automation, and continuous improvement of applications.
- Keep critical systems highly available and reliable by monitoring performance and overall system health.
- Perform production readiness reviews and ensure operational resource capacity based on business criticality.
Requirements
- Bachelor's degree in Information Systems or Computer Science, or relevant work experience.
- 4-6 years of experience as an IT/Operation specialist supporting OpenText products such as Content Server, Documentum, Extended ECM, and Archive Server.
- Expertise in OpenText Application including Document Management, Content Collaboration, Archiving, and Reporting and Analytics.
- Experience supporting Legacy and SaaS OpenText Product integrations with SAP ECC and SAP S/4 HANA.
- Knowledge of compliance and regulatory expertise in Records Management and Audit and Legal Compliance.
- Strong systematic problem-solving skills and expertise in ITIL processes.
Nice-to-haves
- Relevant Certifications from Product Vendor.
- Strong leadership skills with a focus on collaboration and innovation.
Benefits
- Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- 401(k) retirement plan and pension.
- Vacation up to 120 hours per calendar year.
- Sick time up to 40 hours per calendar year.
- Holiday pay including Floating Holidays up to 13 days per calendar year.
