IT Lead ERP Shared Services

$90,000 - $144,900/Yr

Johnson & Johnson - Lincoln, NE

Full-time - Mid Level

Onsite - Lincoln, NE

Chemical Manufacturing

About the position

The IT Lead ERP Shared Services position at Johnson & Johnson Technology Services focuses on the maintenance and operations of critical ERP Global Shared services platforms. This role is essential for ensuring efficient recovery of services in case of disruptions and involves collaboration with various stakeholders to enhance IT product quality through automation and preventative measures.

Responsibilities

• Own the lifecycle of all service requests from users, including approval, cancellation, evaluation, fulfillment, initiation, review, close, validation, and classification.
• Detect events, resolve appropriate control actions, and manage the event management lifecycle.
• Address all incidents, including failures and queries, and serve as the escalation point for vendors on incidents.
• Ensure application security and proactive protection of internal/customer information, including access control and threat management.
• Supervise and measure the quality of IT operations, perform analysis, and identify improvement actions.
• Ensure knowledge management by receiving knowledge from service transition and ensuring support readiness.

Requirements

• A Bachelor's degree in Information Systems or Computer Science, or relevant work experience is required.
• 4-6 years of experience as an IT/Operation specialist supporting OpenText products such as Content Server, Documentum, Extended ECM, and Archive Server.
• Expertise in OpenText Application including Document Management, Content Collaboration, Archiving and Retention, and Reporting and Analytics.
• Experience supporting Legacy and SaaS OpenText Product integrations with SAP ECC and SAP S/4 HANA.
• Strong systematic problem-solving experience and expertise in ITIL processes.

Nice-to-haves

• Relevant Certifications from Product Vendor.
• Demonstrated ability to work independently and lead multiple projects simultaneously in a fast-paced environment.
• Strong leadership skills including being enthusiastic, thoughtful, detailed, and flexible.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• 401(k) retirement plan and savings plan.
• Vacation - up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year; up to 56 hours for employees in Washington.
• Holiday pay, including Floating Holidays - up to 13 days per calendar year.