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IT Lead ERP Shared Services
Johnson & Johnson - Helena, MT
posted 2 months ago
About the position
The IT Lead ERP Shared Services position at Johnson & Johnson Technology Services involves overseeing the maintenance and operations of critical ERP Global Shared services platforms. The role focuses on ensuring efficient recovery of services in case of disruptions, managing vendor and business relationships, and improving IT product quality through automation. This position requires collaboration with various teams and is based in Raritan, NJ or nearby J&J offices, with a requirement to be on-site three days a week.
Responsibilities
- Own the lifecycle of all service requests from users, including approval, cancellation, evaluation, fulfillment, initiation, review, close, validation, and classification.
- Detect events, resolve appropriate control actions, and manage the event management lifecycle.
- Address all incidents, including failures and queries, and serve as the escalation point for vendors on incidents.
- Ensure application security and proactive protection of internal/customer information, including access control and threat management.
- Supervise and measure the quality of IT operations, perform analysis, and identify improvement actions.
- Manage knowledge transfer from service transition and ensure support readiness.
- Engage in application design, deployment, operation, automation, and continuous improvement.
Requirements
- Bachelor's degree in Information Systems or Computer Science, or relevant work experience.
- 4-6 years of experience as an IT/Operation specialist supporting OpenText products such as Content Server, Documentum, Extended ECM, and Archive Server.
- Expertise in OpenText Application including Document Management, Content Collaboration, Archiving and Retention, and Reporting and Analytics.
- Experience supporting Legacy and SaaS OpenText Product integrations with SAP ECC and SAP S/4 HANA.
- Knowledge of compliance and regulatory requirements related to Records Management and Audit and Legal Compliance.
- Strong systematic problem-solving skills and expertise in ITIL processes (incident management, change, problem, release management).
- Demonstrated ability to work independently and lead multiple projects in a fast-paced environment.
- Strong leadership skills with a focus on collaboration and innovation.
Nice-to-haves
- Relevant Certifications from Product Vendor.
Benefits
- Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- 401(k) retirement plan and savings plan.
- Vacation - up to 120 hours per calendar year.
- Sick time - up to 40 hours per calendar year; up to 56 hours for employees in Washington.
- Holiday pay, including Floating Holidays - up to 13 days per calendar year.
- Work, Personal and Family Time - up to 40 hours per calendar year.
