IT Local Field Technician for Enterprise Clients /Education & Support

$31,200 - $62,400/Yr

Cook Technology Corp - Jacksonville, FL

Part-time,Full-time - Entry Level

Jacksonville, FL

251-500 employees

Professional, Scientific, and Technical Services

About the position

The IT Local Field Technician role at Cook Technology Corporation involves providing on-site technical support for enterprise clients. Technicians will work independently at various locations while being supported by a team online. The position emphasizes autonomy, problem-solving, and effective communication with clients, with opportunities for advancement into leadership roles within the company.

Responsibilities

• Provide on-site technical support for enterprise clients.
• Handle 2-3 work orders daily, each requiring 2-3 hours of commitment.
• Follow directions diligently and ask for help when needed.
• Complete validations through online forms after each assignment.
• Maintain communication with clients and provide education and support.
• Participate in comprehensive training covering various aspects of the tech business.

Requirements

• Mid-level technical support experience (3 years).
• Proficiency in computer skills (1-2 years).
• Excellent communication skills (under 1 year).
• Problem-solving acumen and PC repair proficiency.

Nice-to-haves

• Experience in an enterprise environment.
• Proficiency in hardware troubleshooting and computer maintenance.

Benefits

• Opportunities for advancement to leadership roles.
• Comprehensive training in various tech aspects.
• Reimbursement for material expenses at local rates.